Refusing to end my contract

<p>On the 10th October I sent in the form to terminate to contract along with a copy of my ID. I have email correspondence from Owen from head office stating that he would forward it on to the relevant department. This process, I was told, would take no longer than 30 days. Glocell apparently lost my paperwork. I have since had correspondence with various people to find out what is going on. I keep getting promised that this matter is being escalated, but no one gets back to me and they are refusing to end my contract. </p> <p>Very unprofessional Glocell, but I'm not surprised looking at the volume of complaints on various social platforms. With this kind of customer service your days are numbered. </p>