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1 reviews | Active since Sept 2012

02 Nov 2016, 13:16

Real or ****

<p>I took out a contract phone with Glocell because i want to take my Family on a MSC Cruise (as advertised) but now that the month of NOVEMBER arrived when we suppose to call to make bookings for the cruise, the telephone numbers rings unanswered. i tried approx.more then 30xtimes until i eventually got through to the number we suppose to call. </p> <p>I was then told by the lady that she cannot find my particulars on her side and i had to phone Glocell for them to look into the matter as to why my details cant be found on TLC's side.</p> <p>I am so so so frustrated now because to call Glocell is another nightmare because it takes about 20 calls until you get to speak to a consultant, YET when you explain the purpose of the call, the guy did not know what i was talking about and all he could do was take down my details and i was promised that someone will call me back with feedback but to no avail has anyone got back to me to tell me How on Earth it is possible for TLC to not have my details, yet at first i got my unique code and email confirmation that everything is in order and during November 2016, all i had to do was call TLC to book by cruise (as nicely stipulated on the advertising platforms) </p> <p>PLEASE PLEASE.!! Can someone HELP sort out this matter as this is totally unprofessional. </p>

0
Replies (4)
Glocell
Glocell's reply03 Nov 2016, 10:33
Official

Good day,

We are terribly sorry for all the disgruntlement caused!

We are however, here to assist you! In order for us to get your booking form to you; please provide us with the following details:

Name

Surname

ID Number

Unique Voucher Code

Cell phone number used to register

Email address

Please forward these details to: ***

Warm Regards

The GloCell Team

Best regards,

's update22 Nov 2016, 14:17
Reviewer Update

Good day

i have recieved my booking form and i have filled my information in and i am now waiting on the 10 day turn around time for Glocell/TLC to get back to me with my confirmation of cabin number etc.

My brother is battling to get through to the contact number we have for TLC as well as for Glocell (Jodash/Shevaughn) and His spouse (Mariam Ali - ***) was promised by Jodash that he will call her back but to no avail did she receive any phone call return and the number rings unanswered and his been trying for days to get through but no luck.

he tried to send an email to Shevaughn but he says it bounced back.

Can someone Please help us.... i've read so many peoples reviewes on this site and i fear that this does not happen to Me/Us/Family as we have planned this trip (app**** for leave at work, paid for passports and unabridged certificates etc) and i PRAY that this 'dream' does not fade slowing away.

's update29 Nov 2016, 09:59
Reviewer Update

Any feedback on the post that i have sent above.

i this a **** or what.?

's update03 Jan 2017, 10:43
Reviewer Update

I have sent 2 replies to my initial query and i have not recieved any response from the above.

we are not sitting with a problem where passports were made for our children and lots of cost has been incured but no joy from Glocell and its representitives.

my 1 friend which also took out the contract to take her Family on a cruise has also not recieved any response regarding her R8000 voucher even though she filled in and completed every requirement and emailed it (as instructed ) to *** - her name is Racine Bradford - ***/*** - email: ***

ALL OF US would like to proceed with the booking before end February 2017 but cannot do so unless we all have recieved our R8000 vouchers.

PLEASE HELP MY BROTHER AND MY FRIEND.!!

PLEASE.!!!!!!!