R99 data deal with free cruise

<p> On 2nd April 2016, I signed up for the R99 5MB deal with a free cruise, at Glocell's Hillcrest branch. After a few days I go confirmation (by telephone) the finance side was all OK. I enquired at the shop as to when the device would be available. I was advised 18th April, then end of April, then begining of May............ </p> <p>On Wednesday 11th May, I was advised, by Hillcrest brance, that another 3 month bank statement was required. I did ask why when finance was in order. They said the old statement was out of date!</p> <p>I went to the store on Sa****ay 14th May and delivered the statement only to be told I would not be getting the deal.</p> <p>I was subsequently phoned by the store on 18th May, to say I would no longer be getting the deal, due to limited stock and there was no more stock.</p> <p>How can they say all in order, and waiting for stock then just let the cutomer down. The deal started end of March, and i signed up 2nd April.</p> <p>I have contacted Glocell Customer Services, by email but apart from a computer generated reply, there has been nothing.</p> <p>The cruise was a cruise to no where- just like Glocell, </p> <p>Terrible service, made on promises.</p> <p> </p>