QUICK TO UPGRADE, BUT SLOW TO PRODUCE

Item: Glocell
Rating: 1

Glocell phoned me in mid January to upgrade my contract with a new device, which I was supposed to get the device within 7 days. On 27 Jan I phoned Glocell to enquire on the delivery, only to be given the tracking no and contact details of courier company. I phoned them, only to hear that the device had gone missing from their depot, to which I phoned Glocell once again to advise them thereof. During this time, I received sms' advising that my new device has been activated, to which I phoned again to report it to Glocell. I have been phoning them regularly to find out what the progress is on a new device, and every time I get a different answer from each consultant. On Friday, 17 Feb, I received another sms advising that I have purchased 2GB data, which I never did. Yesterday, I was told that a manual order has been made out and that I should call Glocell later in the afternoon to get the tracking no, but to no avail could I get a consultant to answer my call. I phoned again this morning, only to be told that it was escalated yesterday to have a new device sent to me. To date I have sent emails to customer services and have made about 10 calls to them, and have not had any calls from them advising the status. I have reached exploding point now, and when I asked for a contact person in management position who I can speak to, I didnt get that. After all this, do I have the right to cancel this upgrade as Glocell's service needs to be jacked up and more customer friendlyness is needed. I would prefer to port to another company, who would possibly be of more help to its clients.

Helpful (0)

Replies (0)