Poorest service ever received

<p>I have for the umpteenth time tried to call GloCell to have a sim swap service but after holding for 38minutes 52 seconds I had to give up as my airtime was just feeding into this poor service. I have an cellphone contract that has been transferred from Altech Autopage to GloCell who keeps advertising a huge reward&nbsp;MSC&nbsp;cruise for a new Cell C contract with them. My main concern is whether their capacity at the rate they are doing now will be able to take care of all the clientele they are inviting.</p> <p>The Consumer Commission should also be considering following up on the call centres that offer support to consumers and have it legislated that for such support all service providers should provide toll-free numbers for queries. This cannot be allowed to go on at the present rate as it is happening with GloCell. My e-mails have gone unanswered as well. Nothing just works. Only one call was taken earlier this afternoon.</p> <p>&nbsp;</p> <p>Something needs to be done as this is certainly terribly poor service and yet my account is up to date. There's nothing bad like paying for services that one doesn't enjoy or benefit from, not because you don't need such benefit but because you're being deprived by poor service. that *** should simply be closed and all employed there fired.&nbsp;</p>