TVDB
Trudie Van Der Bank
1 reviews | Active since Feb 2013
26 May 2016, 13:17
Poor service / wrong account
<p>I origanally had a contract with Nashua Mobile that was taken over by Autopage and then again by GloCell. I did an upgrade with GloCell during March and the agreed monthly installment was R103-00 per month. For the first month I received the correct bill but in May I received an account of R197-36. I specifically asked them if the amount won't go over the agreed amount of R103-00 and the sales person assured me that that will be the total. I have a top-up contract so it is impossible for extra charges. They also included BBM on the new contract which I did not ask for and I did not take a Blackberry phone. I have been trying to phone GloCell on numerous occasions to try and resolve them but after about 20 - 30 minutes of holding, the phone cuts off. I also left messages for them to phone me back without any success.</p>
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Glocell's replyOfficial
15 Jun 2016, 12:16Dear Trudie,
We are really sorry for the way you feel and for the experience that you have had with us. We have notified our support team of your matter again, we have followed up with them and they are looking into your matter. We assure you that they will help your resolve your matter. We sincerely apologise for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell
Best regards,
Glocell's reply15 Jun 2016, 12:16
Official
Dear Trudie,
We are really sorry for the way you feel and for the experience that you have had with us. We have notified our support team of your matter again, we have followed up with them and they are looking into your matter. We assure you that they will help your resolve your matter. We sincerely apologise for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell
Best regards,