Poor service quality and communications
<p>i have been trying to upgrade my celluler contract, upon following it up 5 working days( 2 days before end off said delivery day).</p> <p>the phone recording was found and made it clear that the upgrade was confirmed and the device would be delivered within their said period of 2-5 working days.</p> <p>all of a sudden they have no stock, yet no one communicates this to me. this ia now inconvenicing me.</p> <p>furthermlre no attempt has been made for them to keep me updated and meet the deadlines, they are now 4 working days past their "time frame" which they clearly do not care about.</p> <p>its great to see the other revewis to see that Glocell have a poor reveiw and clearly are not phased about customer satisfaction..</p>
Good day Ruan,
Thank you for your post.
Please accept our apologies for the lack of service and communication which you have received from the team, as well as for the unnecessary disgruntlement caused.
We have been advised that stock of the specific handset will be delivered within this week. Once we have received delivery, we will get your device to you.
Kind Regards,
The GloCell Team
Good day Ruan,
Thank you for your post.
Please accept our apologies for the lack of service and communication which you have received from the team, as well as for the unnecessary disgruntlement caused.
We have been advised that stock of the specific handset will be delivered within this week. Once we have received delivery, we will get your device to you.
Kind Regards,
The GloCell Team
