Poor service levels from staff & managment at Westwood Mall

<p>On 14.11.16 I had gone in to the Glocell store at the Westwood Mall to upgrade my contract. The consultant had advised me that the unit i was requested was currently not in stock & he also suggested that since i am taking a data contract i should maybe look at taking the "Wifi deal" from Telkom. On the same day i had signed the termination form with Glocell & was informed that my last debit would take place on 31.12.16, however this was not the case as we are in February 2017 & i am still receiving invoices & my account is still being debited. I have been in contact with the consultant (Sheldon Govender) as well as the store manager (Shaylin Govender) to resolve the matter. I was told by Shaylin on 26.01.17 that he will be arranging for an immediate termination & that he will be arranging for the funds to be refunded to me. Its now Feb & as mentioned before i am still being invoiced. They barely ever respond to emails & the telephone line is also barely ever answered.... and i was witness to them not answering the phone, when i was in the store on the above mentioned date the phones were constantly ringing & Sheldin had told me that they do not take calls if they are busy with customers but surely someone should be assigned to answering calls. Their attitude leaves much to be desired & Shaydon is absolutely rude. i had called him on 11.02.17 to follow up on my query & when i brought up our conversation regarding him marketing another company's product he got extremely defensive asking me if i had a problem. his exact words were "Woman, do you have a problem" & kept asking if im threatening his job. i was merely reminding him of our conversation. i had then requested for this matter to be escalated to their Regional Manager to which he refused to give me their contact details including an email address. so i suggested that he sends an email to Shaylin requesting his to get the Regional Manager to contact me.</p>