Poor service from Glocell!!!!!
I have done an upgrade the 15th of April, everything is approved and i have received my sms etc. They told me that my phone is at the warehouse and waiting to be delivered. Yet when i phone in they are unable to provide me with a status. They can't tell me the reason why it is taking long. They provided me with a tracking number as well which does not work. It is week 3 now, all i want is an answer. I am totally disappointed in the poor service i have received. This morning they transferred me between Customer Service and Upgrade departments.
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Glocell's replyOfficial
17 May 2016, 09:37Dear Gert, we are really sorry for the way you feel. We have fowarded your details to our support team and they will give you an update on the status of your device. We sincerely apologise once again for the inconvenience caused as a result of this. Warm Regards, GloCell
Best regards,
Glocell's reply17 May 2016, 09:37
Official
Dear Gert, we are really sorry for the way you feel. We have fowarded your details to our support team and they will give you an update on the status of your device. We sincerely apologise once again for the inconvenience caused as a result of this. Warm Regards, GloCell
Best regards,
Glocell's replyOfficial
17 May 2016, 09:37Dear Gert, we are really sorry for the way you feel. We have fowarded your details to our support team and they will give you an update on the status of your device. We sincerely apologise once again for the inconvenience caused as a result of this. Warm Regards, GloCell
Best regards,
Glocell's reply17 May 2016, 09:37
Official
Dear Gert, we are really sorry for the way you feel. We have fowarded your details to our support team and they will give you an update on the status of your device. We sincerely apologise once again for the inconvenience caused as a result of this. Warm Regards, GloCell
Best regards,