1 reviews | Active since Sept 2016
Poor service from Glocell
<p>I have cancelled my mobile contract with Glocell, giving 30 days notice as per agreement.</p> <p>Notice was given end of July 2016. Contract should have been cancelled by 31 August.</p> <p>After customer support (email) could not give me an exact date when my line will be transferred etc I decided to phone ********** (Glocell support). Waited more than 20 minutes in line for a consultant. Consultant told me they've the cancellation document but it was blank?? I told her it is impossible because Glocell confirmed to receive the document. I gave het the ticket number. She said sorry Glocell missed the cancelation letter, she will not request for an urgent cancellation. I again ask when this will happen but she could not give a me a date.</p> <p>To date my line is still connected. I have cancelled my debit order with Glocell as we do no longer have an agreement. Waiting for my line to be transferred to Prepaid as requested. </p> <p>Glocell please let me know when my line will be transferred and when the contract will be cancelled?</p>
Dear Mr SCSmit,
The GloCell Team would like to regretfully apologise for the unsatisfactory and poor service you have received from us.
Please rest assured that a GloCell team member will be contacting you in order to get the necessary details to request immediate termination.
Warm Regards
The GloCell Team
Best regards,
Dear Mr SCSmit,
The GloCell Team would like to regretfully apologise for the unsatisfactory and poor service you have received from us.
Please rest assured that a GloCell team member will be contacting you in order to get the necessary details to request immediate termination.
Warm Regards
The GloCell Team
Best regards,
After numerous emails and promises from Glocell they still failed to migrate my line to prepaid as requested 40 days ago... Send follow up emails but no one responded today. Very frustrating to deal with Glocell
After numerous emails and promises from Glocell they still failed to migrate my line to prepaid as requested 40 days ago... Send follow up emails but no one responded today. Very frustrating to deal with Glocell
So after hundreds of emails en calls Glocell finally migrated my contract to prepaid in September.
They then decided to bill me for October... I explained that my contract period(24 months) have ended and that they cannot bill me for my handset as it will then be 25 payments... After many emails Siyabonga Mhlauli confirmed that I was indeed correct and Glocell will refund me. Well its been weeks and still no refund. I will not advise anyone to deal with this company, extremely frustrating...
So after hundreds of emails en calls Glocell finally migrated my contract to prepaid in September.
They then decided to bill me for October... I explained that my contract period(24 months) have ended and that they cannot bill me for my handset as it will then be 25 payments... After many emails Siyabonga Mhlauli confirmed that I was indeed correct and Glocell will refund me. Well its been weeks and still no refund. I will not advise anyone to deal with this company, extremely frustrating...
Still no reply from any of these employees from Glocell
********** **********Still no reply from any of these employees from Glocell
********** **********OK , after another 6 months(Glocell contract cancelled and paid in full) I received an email from Nimble Group somthing... I owe R2900. According to Glocell they have not received any payments from me since they took over the account from Autopage. I have a statement from Glocell indicating theat they did actually receive all my payments.
THIS IS EXTREMELY FRUSTRATING!!!
It is taking up my personal time to get resolved.
PLEASE DO NOT EVER MAKE USE OF GLOCELL!!!!!
Dear Autopage Customer,
As per our records, your balance of R2910.41 remains outstanding.
Please contact our offices in order to make an arrangement and/or to request for a settlement amount to be paid toward the above mentioned balance.
Payment can be made to the following bank account:
Bank: FNB
Account Number: ********** 5093
Branch Code: 200109
Ref: G1. ********** 5
Email proof of payment to **********
Please forward your reply to ********** or contact us on ********** .
Manager
**********
OK , after another 6 months(Glocell contract cancelled and paid in full) I received an email from Nimble Group somthing... I owe R2900. According to Glocell they have not received any payments from me since they took over the account from Autopage. I have a statement from Glocell indicating theat they did actually receive all my payments.
THIS IS EXTREMELY FRUSTRATING!!!
It is taking up my personal time to get resolved.
PLEASE DO NOT EVER MAKE USE OF GLOCELL!!!!!
Dear Autopage Customer,
As per our records, your balance of R2910.41 remains outstanding.
Please contact our offices in order to make an arrangement and/or to request for a settlement amount to be paid toward the above mentioned balance.
Payment can be made to the following bank account:
Bank: FNB
Account Number: ********** 5093
Branch Code: 200109
Ref: G1. ********** 5
Email proof of payment to **********
Please forward your reply to ********** or contact us on ********** .
Manager
**********