PG
Paulo G

1 reviews | Active since Feb 2014

15 Mar 2017, 09:03

POOR SERVICE FRO GLOCELL

<p>We cancelled a contract that had passed the 24 months,, we had to remind them that they must stop debiting the account,,so we tryed calling after numerous attempts and holding for at least 25min we get through to some one.we explain the situation and that we want to cancel the contract but keep the number on prepaid they ask us to fill in the forms and we send it in but after two months we still being asked for money and threaned with number blocking because they could not debit the account,,,so so useless they don't have a clue what they are doing</p>

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Replies (1)
Glocell
Glocell's reply15 Mar 2017, 09:30
Official

Dear Mr Goncalves,

Please rest assured that Bonisile will be contacting you shortly.

Once again, we are sincerely sorry for the inconvenience and dissatisfaction caused.

Warm Regards

The GloCell Team