1 reviews | Active since Mar 2012
POOR SERVICE DELIVERY
<p>I was a Autopage client that was taken over by GloCell. I requested Glocell to provide me with a proof of purchase of my initial contract (less than a year back). For the past 2 months I have been communicating with then and still no document. I made countless calls (at my expense because you hold on forever on their call centre), emails. They send me the same document that indicates nothing and is utter nonsense- do you not check documents before you send it. They promise to call back but nothing happens. You are a pathetic company with no service delivery. This can not be so difficult. If you have my details and know when my contract was initiated why cant you give me proof.</p> <p>If you value me as client please contact me at *** and mail me the proof of purchase (the correct document - check that it has my details on it) on ***. Future customers stay away from GloCell!!!!</p> <p>Theo van Niekerk</p>
Dear Theo,
We are really sorry that you have not been assisted with a copy of your contract. We have notified our support team of your matter, we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you as a result of this. We have been receiving an influx of customer queries, and we have been dealing with them on a one-on-one basis. We thank you for your patience during this time. We assure you once again that our support team will help you to resolve your matter.
Warm Regards,
GloCell
Dear Theo,
We are really sorry that you have not been assisted with a copy of your contract. We have notified our support team of your matter, we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you as a result of this. We have been receiving an influx of customer queries, and we have been dealing with them on a one-on-one basis. We thank you for your patience during this time. We assure you once again that our support team will help you to resolve your matter.
Warm Regards,
GloCell
