LK
Luzelle Kotzé

1 reviews | Active since Mar 2017

28 Mar 2017, 12:39

Poor service

<p>Try to call them after 20min I'be been cutting off. Try again, 4th time lucky. Told them that I can't make phone calls, the told me they will sent a Courier to come and collect the device. After 2 weeks they collect. After not hearing from them I call them, The same old story of cutting off. They told me that they sent the device to another store I must collect the device there, they can't tell me to which store they send it. Unfortunately we don't have a Glocell store in town!! They didn't repair the device. The excuse is I told them I'm not gonna pay for it. They never call me about the repair and the device is now missing!!!! And they told me its my problem to find it.</p>

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Replies (1)
Glocell
Glocell's reply03 Apr 2017, 10:57
Official

Good day Luzelle,

Thank you for taking the time to post your dissatisfaction.

We are terribly sorry for the lack of service you have experienced as well as for the inconvenience and disgruntlement.

Please rest assured that we have escalated your repair dispute to the relevant department; your reference number is: ***8. A consultant will be in touch, to assist you, shortly.

Kind Regards

The GloCell Team

Best regards,