svdm
sarel v d merwe
1 reviews | Active since Feb 2017
02 Feb 2017, 10:25
Poor service
<p>I gave my cell phone in for repairs at Glocell at Redsd mall store after 8 weeks and several calls ,after 6 weeks they told me the company was to busy and they sending it to another company .After 2 weeks they tell me that it will cost r2000 . My phone is a CATB15Q IS 18 months old and has a2 year warranty.</p>
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Glocell's replyOfficial
02 Feb 2017, 10:55Dear Mr van der Merwe,
Thank you for your post.
We are sincerely sorry for the lack of service you have experienced from the team. We do appreciate you taking the time and effort to air your disgruntlement, as this allows us to review our processes in order for us to improve our levels of service.
Please rest assured that your repair/warranty dispute has been escalated. A proficient consultant will be in touch to assist you, shortly.
Warm Regards
The GloCell Team
***
Best regards,
Glocell's reply02 Feb 2017, 10:55
Official
Dear Mr van der Merwe,
Thank you for your post.
We are sincerely sorry for the lack of service you have experienced from the team. We do appreciate you taking the time and effort to air your disgruntlement, as this allows us to review our processes in order for us to improve our levels of service.
Please rest assured that your repair/warranty dispute has been escalated. A proficient consultant will be in touch to assist you, shortly.
Warm Regards
The GloCell Team
***
Best regards,