NG
Napogadi G

1 reviews | Active since Aug 2016

08 Dec 2016, 10:49

poor service

<p>Took a contract lenovo tablet last year June at glomail. The tablet got damaged end of November booked it for repairs early december, they took and came back this year in march unrepaired and their papers said my tablet was fixed under warrantythen I had to booked it again this time my contract was transfered to glocell it went to repaired come back early June again it was not repaired I called their call center they told me that they will replace my tablet then I called them late July they told me my claim is still pending their supervisor sthe need to approve it and they will call me I waited months yet no respond then decided to call them again they told me that my tablet was not under guarantee I explained to the lady what happened she also made a claim till today m its a whole year my tablet is broken every month they debit my account</p>

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Replies (1)
Glocell
Glocell's reply08 Dec 2016, 10:58
Official

Dear Napogadi,

Thank you for taking the time to contact the team. We are terribly sorry for all the inconvenience ad frustration caused.

Please rest assured that we have escalated this matter - your reference number is: ***0. A consultant will be in touch to assist you.

Warm Regards

The GloCell Team

Best regards,