Poor Service

<p>I have taken out a contract with Glocell in June and I have requested a limit of R50.00 to be activated on my account, this limit was requested on the 22nd of June 2016 to my surpise when i got my invoice/statement the limit was not activated the amount due to Glocell according to the invoice was R894.75. I then phoned the call centre i told them that i am not willing to pay that amount since i have requested a limit to be activated by then my account was debited with the R894.75 i told the agent who advised that i should reverse the debit order which i did and said he will escalate my query to the accounts/billing department. Then i received the second invoice with an amount with an amount of R538.55 AGAIN i phoned to query the invoice was told that the limit is still not in place I can't be billed this huge amounts when i have requested several times for a limit. Today the 29/08/2016 I spoke to Felicity and her supervisor Sithabile and they also said that they will ESCALATE my query, how long does it take to resolve a query????This has a negative impact on my credit record. This is very disguasting service. I am really fed up i just want to cut ties with Glocell.</p>