JL
Jean L
1 reviews | Active since Jun 2016
08 Jun 2016, 11:57
Poor Service
<p>I am trying to transfer a Cell C contract from the current owner to myself. All documents required by GloCell was submitted as requested. That was done on 19 May 2016. Up until today nothing has happened. Head Office is not answering phones - I have to wait hours in the que due to so-called higher than normal call volumes. When I do get through, the consultant's system is down and they cannot assist me. They also cannot call me back as there's a problem with that too. GloCell is not doing Cell C any favors by providing this poor service.</p>
Helpful (0)
Replies (5)0
Replies (5)
Glocell's replyOfficial
14 Jun 2016, 15:46Dear Jean,
We are really sorry for the way you feel and for the lack of assistance that you have received regarding the change of ownership on your account. We have notified our support team of this; we assure you that they will help you resolve your matter. We sincerely apologise for any inconvenience that this has caused you as result of this.
Warm Regards,
GloCell
Best regards,
Glocell's reply14 Jun 2016, 15:46
Official
Dear Jean,
We are really sorry for the way you feel and for the lack of assistance that you have received regarding the change of ownership on your account. We have notified our support team of this; we assure you that they will help you resolve your matter. We sincerely apologise for any inconvenience that this has caused you as result of this.
Warm Regards,
GloCell
Best regards,
Glocell's replyOfficial
15 Jun 2016, 08:22Dear Jean,
Please can you send us your contact number and the number that relates to your query so we can help you resolve your query with us.
Warm Regards,
GloCell
Best regards,
Glocell's reply15 Jun 2016, 08:22
Official
Dear Jean,
Please can you send us your contact number and the number that relates to your query so we can help you resolve your query with us.
Warm Regards,
GloCell
Best regards,
JL
Jean L's updateReviewer Update
15 Jun 2016, 08:31Good day,
My personal number is: ***. The number that needs to be transferred is: ***. Please assist as soon as possible. Thanks
JL
Jean L's update15 Jun 2016, 08:31
Reviewer Update
Good day,
My personal number is: ***. The number that needs to be transferred is: ***. Please assist as soon as possible. Thanks
JL
Jean L's updateReviewer Update
15 Jun 2016, 10:57Hi,
I got through to the call centre now. Spoke to Sheridan (Hope that's right). From what he says the contract has been sucessully transferred. You can just confirm that for me. Thumbs up to Sheridan!!
JL
Jean L's update15 Jun 2016, 10:57
Reviewer Update
Hi,
I got through to the call centre now. Spoke to Sheridan (Hope that's right). From what he says the contract has been sucessully transferred. You can just confirm that for me. Thumbs up to Sheridan!!
JL
Jean L's updateReviewer Update
01 Jul 2016, 07:55Hi,
So the contract has been transfered successfully as I informed you previously. I managed to do a sim swop as well. Now the previous owner informed me that the debit order went off her account again. I'm not getting through on the call centre in order to inquire about this. Can you provide further information please? Number in question: ********** . My other cell no: ********** .
JL
Jean L's update01 Jul 2016, 07:55
Reviewer Update
Hi,
So the contract has been transfered successfully as I informed you previously. I managed to do a sim swop as well. Now the previous owner informed me that the debit order went off her account again. I'm not getting through on the call centre in order to inquire about this. Can you provide further information please? Number in question: ********** . My other cell no: ********** .