POOR REPAIR SERVICE

<p>I handed my phone in at Glocell Canal Walk in May. I was informed of the 5 week turnaround for the repair. In June I returned to the branch to collect my repaired phone, the consultant tested the phone to see if my wifi issue was resolved. This was not done. The phone was still not able to connect and then went on to find that this repair was quoted for and returned as I did not reply. When I handed in the phone I was told this was a software issue which would be covered by Glocell as they were aware of the manufacturers fault on the phone. The consultant kindly agreed to retain the phone and follow up the next steps with his manager. I later received an email from him stating that he will send the phone back to the repair centre as a no charge repair and it would take up to 5 weeks again. 5 weeks went by and since I had not received any feedback from him I went in to Canal Walk to find the branch had closed down. I was ofcourse most disappointed and disgruntled at the poor service as I was not even informed that the branch would be closing and where I was to collect. The following week I contacted the help line and spoke to Cecilia who was going to follow up on the repair. Despite my email attempts to get feedback from Cecelia to this date I have no phone but is still expected to pay for a contract that I am not able to use. My data and airtime has been wasted month after month and the Huawei phone has still not been returned. It has be more than 3 months. Customer service at Glocell is pathetic.</p>