POOR POOR SERVICE

<p>We took out a contract with Autopage more than 10 years ago....we NEVER had ANY problems with them...07/04/2016 - i took my phone in for repairs just to discover that they had been taken over by GLocell. Eventually i get to a branch and ph is sent away for repairs with instuctions that its an insurance claim....just to receive an sms a month later that the claim is rejected and handset is being sent back...after fighting with them, i get told i need to contact insurance myself and arrange for them to have it sorted....they couldnt get the phone because the technitians didnt send it back.... after numerous back and forth e-mails with a lady by the name of : Danielle Sigamoney on ***....eventually June they tell me that i had to pay R350 excess and within 2 - 3 working days i would have a new handset....Well, its the 17th June today, and now i am battling to get the couriers whom they refuse to assist me with to deliver my handset. All this time i have been without a handset and they have gladly received my monthly premium, likewise my insurance money....</p> <p> </p> <p>Where is the faireness in this?</p> <p>Glocell will NEVER EVER be able to beat the service i received from Autopage!!!!!</p> <p> </p> <p> </p>