Poor Customer Support

<p>I purchased a Cell C contract with Alcatel who for some reason transfered it to Glocell. My phone was ****** on Friday night. I tried calling Glocell on saturday morning after 8 as advised by the office hours on Glocells's website. at 08:30, the answering service was still on. after trying 10 times, iIeventually got through at 09:00, it is clear that Glocell meant openining time at 09:00 as opposed to advertised at 08:00. I then requested a cancellation of the sim and a reference number to be texted to me as well as an email confirmation of this. The operator Mpho said that he did not have a facility for text but will surely email this to me. Today is Tuesday (4 days) since this call. I have not received anything yet. I then try to call the call centre. All the numbers just take me to a message platform. I also tweet on Satruday requesting service. I get a response yesterday. Still no email nor response to my tweet. I send an email this morning to the support address and no answer. I then call the switchboard. Now, I am told that the call centre agents are in a meeting.....Really... the whole object of having a support call centre is to provide support for clients in the event of situations such as this....Glocell....Please re-visit this process as it seems that there is not enough resources or process discispline to support customers when they need it most. I have not chosen to do business with your organisation and inherited this realtionship for some reason unknown to me. I am writing on this platform as the traditional customer interfaces that you have setup don't work. let's see how fast your respond to this public splat of your image.</p>