Poor Customer Service

<p>Four months agoe i contacted the Customer Department to end my Daughter cell phone contract which came to and end. The operator promissed to e-mail the documents for the purpose , in the meantime i have spend hours on the cell phone in discussion with Glocell to send me the document with nemoures other operators. The Monthly Deductions are still taken from my bank account and i have since reverced the amounts . It seems that this does not bother them at all as I don't get any action from them. The incompetance of the operators cost me mony at the end of the day . Is there some body at Glocell that can assist with this matter</p>