POOR CUSTOMER SERVICE

<p>My phone stopped making or receiving calls from the 23/10/2016. The message I received is that all calls are barred. I called in this morning and was told that that I reached my limit. I was not aware of set limit or any reminders sent through to my phone-example 50% used up so far etc. How can I receive service with no notification and also no incoming calls allowed. I called ********** 600 and you have to wait long for someone to assist and that too is of poor service. I will definitely not be renewing my contract next time out with Glocell. Please revert back to me urgently, as I cannot receive any calls.Since the 23/10/2016 my phone has still not been connected even with me filling out necessary information provided for them to connect me and also being promised that it was done. No senior person even giving my complaint any urgent attention knowing very well that i have 2 contracts with them.</p> <p> </p>