Poor communication and service

<p>I was contacted on the 12th August 2016 at 13h14 for an upgrade on my ********** 973 number. I agreed and upgraded to a Huawei P8 lite. The sales consultant advised that they currently to have stock and it will take 5 working days. It is now the 8th day and no phone.</p> <p> </p> <p>I called the customer service ( ********** ) and the call dropped twice while the customer rep picked it up. Finally when I got through, the rep advised me that she cannot see any upgrade listed on my profile and then transferred me to upgrades. I spoke to Lesley from upgrades and she advised me that she can see my upgrade on the system and gave me my ref number : ********** then proceeded to inform me that my phone is at East Rand mall branch and gave me the number to phone them which was ********** 501.</p> <p> </p> <p>This number does not exist. You mean to let me that Glocell doesn’t even have the correct contact details of their stores !!! So I phoned back again and spoke to Lesley again and she is insisting it is the correct number but finally another agent gave me another number which is still not the Glocell store number but Centre Management for East Rand Mall ********** . I contacted the branch and spoke to Mariska who advised me that there is no device at the store waiting for me. Why is everyone at the Glocell call centre such *****. Anyway, I phoned customer support again and spoke to Felicity who confirmed that she cannot find any note on her system stating that my device is at East Rand mall but she did advise me that I must just wait for a call from them because my upgrade is in October !!!!! Who the hell even makes these decisions to hire these individuals, didn’t they get training on early contract upgrades???</p> <p> </p> <p>I sent through an email to customer support on Wednesday 24 August at 13h27. It is now the 4th day with no response from anyone.</p>