1 reviews | Active since Oct 2011
Phone suspended without warning and BAD service!!!
<p>The facts:</p> <p>- Glocell took my mom over as a client from Autopage</p> <p>- My mom is a Debit Order client</p> <p>- She did not receive even ONE sms/message/email/phone call advising her of non payment</p> <p>- Her non payment is not her fault - SHE IS A DEBIT ORDER CLIENT!!!!</p> <p>- They suspended her line 2 weeks ago</p> <p>- GloCell Klerksdorp NEVER EVER EVER answer their phone. My mom must drive 60km to toen everytime she needs to speak to them</p> <p>- she paid her account on Tuesday and was told it is still not paid AND THAT THE SYSTEM SHOWS SHE SHOULD PAY CASH AND NOT DEBIT ORDER</p> <p>- she sent proof of payment to Klerksdorp branch. 4 days later: still not active</p> <p>- she phone head office today and they still insist she didn't pay. She then sent proof to them as well.</p> <p>- half a day later: STILL NOT ACTIVE!!!</p> <p>- Your website shows (on the homepage) that your data is basically a mess and that several people are experiencing problems, yet call centre still tell clients they haven't paid even after they have sent proof</p> <p>-my mom (who is a pensioner) has now been without a phone in this violent country for two weeks and counting while GloCell just do not provide a service and continue to ignore their phones</p> <p> </p> <p>What I need:</p> <p>- to have the phone reconnected immediately</p> <p>-to phone me/my mom as soon as her services have been restored</p> <p>-to send clients warning messages when their accounts are overdue</p> <p>-to have your system corrected by loading my mom's debit order (and provide proof of this in weiting)</p> <p>-to phone Klerksdorp's branch and see if they answer (they won't). To then ensure that that basic concept of custome service is corrected. To provide me with feedback regarding how this will be ensured.</p> <p> </p> <p>I understand there have been problems with migrating the data, but the clients should not have to suffer the consequences and should especially not have to endure the bad service of not having their calls answered.</p>
Dear Mariette,
We are really sorry for the experience that you have had. We have notified our support team of your matter and we assure you that we will help you with your matter, your reference number is ***.
The GloCell Team
Dear Mariette,
We are really sorry for the experience that you have had. We have notified our support team of your matter and we assure you that we will help you with your matter, your reference number is ***.
The GloCell Team
I have been contacted by GloCell but I have still not any joy. It has now been 2 weeks since payment was made and NOTHING. (Keep in mind my mom's line was suspended in ERROR). Someone needs to call me asap. I also expect to get a free month (given that the line has been suspended for nearly a month - which we paid for) as well as at least 1GB of free data to compensate for this mess.
Also, the lady that phoned me was initially polite and helpful, and then suddenly got quite rude now does not phone me back. I have sent several emails to Shevaughn Nankervis to get that other person (who's number I don't have) to phone me back, but I am now being ignored.
I have been contacted by GloCell but I have still not any joy. It has now been 2 weeks since payment was made and NOTHING. (Keep in mind my mom's line was suspended in ERROR). Someone needs to call me asap. I also expect to get a free month (given that the line has been suspended for nearly a month - which we paid for) as well as at least 1GB of free data to compensate for this mess.
Also, the lady that phoned me was initially polite and helpful, and then suddenly got quite rude now does not phone me back. I have sent several emails to Shevaughn Nankervis to get that other person (who's number I don't have) to phone me back, but I am now being ignored.