Phone suspended and sent proof of payment and no phone yet

I have been trying to phone them from 13:00 to try and get my phone reconnected again and even when on their site to ask for someone to phone me back urgently and yet nothing. They say you can phone ********** free from your phone but as soon as they suspended your phone you can't even do that. I am trying to get hold of the customer service so I can get my phone reconnected but yet no help what so ever from them. I have paid the account even sent through the proof of payment and nothing my phone can not be used at all. It is really getting bad as I tried from Friday to get hold of them to see what is wrong and how I can rectify it and yet they only reply on Monday morning. I really need answers and my phone on again as have family in hospital and can not get hold of anyone. Glocell really is the worst service provider ever.