Phone locked for no reason

I have lived in London for almost a year and, each month, have tried to cancel my contract - buy my way out. I have always been willing to pay for the remainder of the contract.

I have always received procrastination, or simply no reply at all. last week, I received an email saying that payment had not processed and that I had 3 days to pay. When I checked my bank account, there were more than sufficient funds available. When I REPEATEDLY emailed customer care to get answers, not a single reply was sent. Living in London. I was not prepared to pay international rates to be on hold for 47 minutes, which had happened before. I had left my bank account open purely for the Glocell debit order.

I have just received an email saying that my phone has been locked.

If I do not hear from Glocell in the next 24 hours, I will be closing my bank account.

I am happy with my phone to be locked - since I live in London - good riddance to bad *******!