1 reviews | Active since Oct 2009
People who dont care
<p>I took out a Data contract last year</p> <p>Issue 1. I signed up for the Huawei router but I received a ZTE router instead</p> <p>Issue 2. When I took out the contract I asked for a limit to be put on this line, I was told that the minimum limit is R 50 which I advised them to process. I had two instances where the bill went over the R 50 limit, (one over R2000 and one aver R900). Spoke to a few consultants and no one seems to give a ****. I was promised that someone will call me back, I am still waiting. I also requested the consultants to send me my ststements, still waiting for that.</p> <p>Issue 3. This contract came with a free cruise. I Filled all the documents sent it through got sms comfermation. When I phone back there is no answer and when I get through no one knows what I am talking about.</p> <p> </p> <p> </p>
Good day Darran,
We appreciate your post.
We would like to extend our sincerest apologies for the frustration and inconvenience caused during your time with us. We definitely do care, and we are here to assist you as much as we possibly can.
- We do apologise for the mix up in router; we were however, out of stock at the time.
- In order for us to look into the usage limit and cruise matter, we are going to require the GloCell mobile number or your ID number; please respond to this message privately when providing these details.
Kind Regards
The GloCell Team
Good day Darran,
We appreciate your post.
We would like to extend our sincerest apologies for the frustration and inconvenience caused during your time with us. We definitely do care, and we are here to assist you as much as we possibly can.
- We do apologise for the mix up in router; we were however, out of stock at the time.
- In order for us to look into the usage limit and cruise matter, we are going to require the GloCell mobile number or your ID number; please respond to this message privately when providing these details.
Kind Regards
The GloCell Team
