IH
Ibrahiem H

1 reviews | Active since Nov 2013

31 May 2016, 10:12

Pathetic, unprofessional and *********

<p>I have taken out a contract in the beginning of APRIL - received my device on the 7th of APRIL. I requested for my number to be ported. On th 11th of MAY a NEW NUMBER was generated. I requested a port not a NEW freakin number. Everytime i call in, i get the same **** story saying they will give me feedback. Today i called Damian tells me they going to have to do a number change and it will cost. Why the hell must i pay for your mess up. You should have done the right thing in the first place. Also, where the hell is my MSC voucher? I took out a contract with your pathetic company because of the promotion. If i knew you guys are so pathetic I should have went to the service provider themselves.</p> <p> </p> <p>I WANT MY NUMBER TO BE PORTED AT YOUR COST AND NOT MINE AND I WANT MY VOUCHER.</p> <p> </p>

0
Replies (1)
Glocell
Glocell's reply07 Jun 2016, 15:59
Official

Dear Ibrahiem,

We are really sorry for the way you feel about us and also for the lack of assistance that you have received regarding your matter. We have notified our support team of this; we assure you that we will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you.

Warm Regards,

GloCell