Pathetic service & *********** call centre

<p>I called glocell head office to upgrade my device as it is due. They told me that my phone would be delivered to my address within 7-10 working days. I waited the period and no phone. Called them again to be told that the phone was delivered to the wrong address and that it would be forwarded to me from there. Still no phone so I contacted them again only to be told that the upgrade wasn't completed on their system. Did the upgrade again and waited for the device and still nothing. Phoned them today after 3 weeks of waiting and once again the upgrade was not completed correctly! Did not get the name of the lady who did eventually assist and I am now awaiting their phone call regarding the upgrade from one of their stores. Thank you to the lady who assisted in trying to rectify the matter. Just have to wait and see if they do good on their promise to contact me regarding the delivery if the device. I am not a happy chap****!!!!!</p>