1 reviews | Active since Jan 2017
Pathetic Service + False Advertising
<p>A contract was taken in May to get the free cruise and TLC contacted in Nov as requested. Booking forms were sent to me and then nothing no communication no feedback no cruise. Only to hear in January that we getting a R8,000 voucher for Glocell.</p> <p> </p> <p>You shouldnt have sent us booking forms if you knew that you couldnt allocate us. You broke our family's dream of having a good holiday.</p> <p> </p> <p>I wasted over a R1,000 in airtime (not Glocell's account) trying to contact TLC and Glocell only to be provided with false advertising and pathetic service.</p> <p> </p> <p>I want my R1,000 in airtime back in cash and my cruise or a voucher for MSC.</p> <p> </p> <p>Don't tell me it was subjst to promotional ****. Becuase i was sent the forms and it was your company that didnt know what they were doing. You recent communication indicated that "All customers who successfully registered and who submit their Customer Detail Form before 24:00 on 30 November 2016 will be accommodated by TLC."</p> <p> </p> <p>SO I WANT MY ****ING MONEY AND CRUISE!</p>
Dear Mithundra,
GloCell was not aware that this was only limited to 1,000 promotional cruises, in fact the managing agent had reassured GloCell that there would have been more than enough capacity. Regrettably it turns out that there were not enough however part of the promotional T&C’s was that this was subject to promotional availability. Also, completion of Registration and Bookings only happened 5 months after the campaign close, seeing that there are no promotional TLC/MSC Cruises left however GloCell has provided for an R8,000 Discount.
We regret that despite the managing agent’s reassurances that there would have been more than enough capacity of promotional Cruises, it turns out that this has subsequently been depleted and there is nothing that GloCell can do further
Warm Regards
The GloCell Team
Dear Mithundra,
GloCell was not aware that this was only limited to 1,000 promotional cruises, in fact the managing agent had reassured GloCell that there would have been more than enough capacity. Regrettably it turns out that there were not enough however part of the promotional T&C’s was that this was subject to promotional availability. Also, completion of Registration and Bookings only happened 5 months after the campaign close, seeing that there are no promotional TLC/MSC Cruises left however GloCell has provided for an R8,000 Discount.
We regret that despite the managing agent’s reassurances that there would have been more than enough capacity of promotional Cruises, it turns out that this has subsequently been depleted and there is nothing that GloCell can do further
Warm Regards
The GloCell Team
"GloCell was not aware that this was only limited to 1,000 promotional cruises, in fact the managing agent had reassured GloCell that there would have been more than enough capacity." - This clearly indicates that your company was left in the dark and you never knew what TLC was doing from the start. If they never had the number of cruises that matched the number of cell phone contracts taken then this was falsely advertised from the start!
"Regrettably it turns out that there were not enough" - It's not regrettable, its pure incompetency on your behalf to leave something in the hands of another company only to realise they messed it up then try and take back control to rectify it when it gets out of hand.
This whole story regarding a R8,000 discount was only conceived because your company only now found out that there was an issue and that TLC was poorly managing this process. There were people after myself which was booked yet my application was never attended to because TLC was so understaffed and ***********ly useless that they couldn’t even respond to emails or pick up the phone to call customers back.
With regards to the cruise, i have already lodged a complaint with The NCC and we will have to go that route because I am sick and tired of your company. Even now while complaining, not a single person could bother to pick up the phone yet you work for a fking telecommunication company! What a joke.
I want to know what is going to be done regarding my R1,000 in airtime wasted on TLC and Glocell in cash. I don’t want anything regarding R8,000 discount as I never used the contract number and i’m actually requesting for it to be cancelled with The NCC.
"GloCell was not aware that this was only limited to 1,000 promotional cruises, in fact the managing agent had reassured GloCell that there would have been more than enough capacity." - This clearly indicates that your company was left in the dark and you never knew what TLC was doing from the start. If they never had the number of cruises that matched the number of cell phone contracts taken then this was falsely advertised from the start!
"Regrettably it turns out that there were not enough" - It's not regrettable, its pure incompetency on your behalf to leave something in the hands of another company only to realise they messed it up then try and take back control to rectify it when it gets out of hand.
This whole story regarding a R8,000 discount was only conceived because your company only now found out that there was an issue and that TLC was poorly managing this process. There were people after myself which was booked yet my application was never attended to because TLC was so understaffed and ***********ly useless that they couldn’t even respond to emails or pick up the phone to call customers back.
With regards to the cruise, i have already lodged a complaint with The NCC and we will have to go that route because I am sick and tired of your company. Even now while complaining, not a single person could bother to pick up the phone yet you work for a fking telecommunication company! What a joke.
I want to know what is going to be done regarding my R1,000 in airtime wasted on TLC and Glocell in cash. I don’t want anything regarding R8,000 discount as I never used the contract number and i’m actually requesting for it to be cancelled with The NCC.