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deshen69 naidoo

1 reviews | Active since Dec 2016

02 Dec 2016, 08:22

Pathetic Service and undelievered promises!!!!!

<p>The service i have received since i have taken out a contract with Glocell has been pathetic. I had taken out a contract where i was promised a cruise to the value of R8000. Up until this present moment i have still not received anything. I have received emails from TLC and TSHEKO SEREME to fill in numerous forms , i have completed this immediately and timeously and forwarded to the relevant parties. I still have gotten no joy. When you call the number they provided you are on hold for about 45 mins and still you dont get any help.</p> <p>I have sent through my booking forms and my customer booking form together with my friends yet they have received cobfirmation of their cruise and i have not.</p> <p> </p> <p>My unique code is 392379.</p> <p> </p> <p>I am utterly disgusted with the level of service that Glocell has provided.</p> <p> </p> <p> </p>

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Replies (1)
Glocell
Glocell's reply24 May 2017, 13:26
Official

Good day Deshen,

Thank you for your post.

Please accept our sincerest apologies for the delayed response to your query regarding the cruise.

We would like to confirm that your query was resolved and that you were assisted.

Should you require any further assistance from the GloCell team, please do not hesitate to contact us.

We do hope that we have restored your faith in us.

Kind Regards

The GloCell Team