1 reviews | Active since Jul 2016
Pathetic Service and Attitude - ACCOUNT ISSUES - AUTOPAGE CLIENTS
<p>We have had the same issue like so many others.... why doesn't it surprises me that everyone here has a issue with GloCell - we also had accounts with Autopage. Mine was moved over to Vodacom - great... then we have one data contract which was open with Autopage in 2012 with a Samsung tablet with data, in 2014 we could upgrade with autopage and we got the Mobile data which cost us R214 per month with a 2 gig data after the 2gigs the line get suspended which was what we requested from autopage... Now GloCell took over our account what a big mistake - I was under the impression when they transfer the account it gets transferred as it was... right? Well with my Vodacom it was transferred 100% - with our data contract no way... they transferred it and guess what - they thought it will be great to make it an open running account without notifying us as the client of it... Well GloCell you guys never got permission to make it an open account. Last month on the 20th June a debit order of OVER R1300 went off now in 5 days time another bill of OVER R3200 will be deducted... Do you thing we have money to pay NO WE DON'T - why do you think we only took a small data as that was what we could afford. I have made several calls to GloCell with no luck with any assistance. It was requested we send our contract through.... how the hell must I send it as it was an upgrade with Autopage... there is no contract ... We have made several phone calls no one assisting as they promise they will phone back give us a reference but no one phones. I want someone to give me a managers number as I want it resolved now within 48hours as I will take it further. You guys have overstep the boundaries and no one wants to assist to rectify our account. Still after requesting to put the account on a stop after the 2gigs its running and running a bill.... WE ARE IN A FINANCIAL SITUATION BECAUSE OFF GLOCELL..... Cell C needs to take the account over and GloCell need to sort it out OUR ISSUE AND PROBLEM NOW..... Seems like GloCell only have bad experience customers and no Happy people.... I wonder why?????????? We want our money refunded back to us and the payment that needs to go off this month to be stopped and rectify AS IN IMMEDIATELY!!!!</p>
Dear Danielle,
We are really sorry that you feel this way about us. The details that we have picked up from the reference that you have given us is for Jacques Gabriel Myburgh ( ********** 104083) we have looked into his account and have notified our support team of his matter in conjunction with yours as well. Your reference number is ********** . We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Danielle,
We are really sorry that you feel this way about us. The details that we have picked up from the reference that you have given us is for Jacques Gabriel Myburgh ( ********** 104083) we have looked into his account and have notified our support team of his matter in conjunction with yours as well. Your reference number is ********** . We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Well u say that u are looking into it how long is this going to take? Can the debit order be stopped untill the account has been sorted out? Next debit order going off on the 20th and we really dont have that money and u will be putting us in a big financial situation.... Yes the account is for Jacques Gabriel Myburgh .... When is someone going to be contacting us regarding this problem? We have called sveral times but seems like no one wnats to help or assist they have such an attitude and just dont care to what we as customers have to say. What about the debit order that has already gone off which have already put us in a financial crisis.... Who will help us with our money issues not glocell.... We want a refund and we want the debit order to be stopped or we will stop it from our side. We further more want u to put a stop on the account its NOT suppose to run a bill it must stop after the 2gig data is finished. We never ever had an issue with autopage with our account and if u go through our account u will see that our account was never ever so high it was always the same amount going of as per debit order on the 20th of each month. Well i hope that someone will be giving us feedback before the 20th july as i need to know which next step to take.
Well u say that u are looking into it how long is this going to take? Can the debit order be stopped untill the account has been sorted out? Next debit order going off on the 20th and we really dont have that money and u will be putting us in a big financial situation.... Yes the account is for Jacques Gabriel Myburgh .... When is someone going to be contacting us regarding this problem? We have called sveral times but seems like no one wnats to help or assist they have such an attitude and just dont care to what we as customers have to say. What about the debit order that has already gone off which have already put us in a financial crisis.... Who will help us with our money issues not glocell.... We want a refund and we want the debit order to be stopped or we will stop it from our side. We further more want u to put a stop on the account its NOT suppose to run a bill it must stop after the 2gig data is finished. We never ever had an issue with autopage with our account and if u go through our account u will see that our account was never ever so high it was always the same amount going of as per debit order on the 20th of each month. Well i hope that someone will be giving us feedback before the 20th july as i need to know which next step to take.