1 reviews | Active since Dec 2014
Pathetic Service and an enormous charge that they cant back up.....
<p>Hi, my dad has a contract with Glocell and I receive his statements via email. I opened the latest one last friday, 9 Dec 2016 and was shocked to see a payable amount of R7286.31 due on the 31/12/2016. I called thier Call Centre and didnt get very far as the agent was pretty much clueless, I needed clarity as to what the R7286.31 was comprised off, apparently my dad hasnt been billed for a month and the rest was data charges. I could consider this plausible if he opended his cell as a hotspot for the whole of Benoni to use.</p> <p> </p> <p>I checked the statement and it shows the data usage but not the amounts or anything definative. </p> <p> </p> <p>I checked his statement again and he averages R1300, with the Novem Account being a whopping R5959.80, the average has been pushed up to R2249,00 odd. </p> <p> </p> <p>Their Call Centre is in shambles and I have posted a comment on their site for someone to get back to me and nothing yet. I understand that a few cellular companies have wreacked havoc with data charges as of late and this seems to be yet another plunder and loot scenario without giving me anything concrete in their defence to justify this sum of money.</p> <p> </p> <p>I will take this alot further if the charges cannot be justified, taking people for a a ride on the gravy train and expect a smile and wave may have worked in the past but this is where it ends.</p> <p> </p> <p>Avinash Ramdas</p>
Dear Avinash,
Thank you for taking the time to notify the team of the unfavourable experience you and your dad have had thus far. We are sincerely sorry!
Please take the time to provide us with your dad's GloCell number so that we may assist him.
Please post your response privately so that the mobile number is not censored.
Warm Regards
The GloCell Team
Dear Avinash,
Thank you for taking the time to notify the team of the unfavourable experience you and your dad have had thus far. We are sincerely sorry!
Please take the time to provide us with your dad's GloCell number so that we may assist him.
Please post your response privately so that the mobile number is not censored.
Warm Regards
The GloCell Team
Dear Avinash,
We thank you for taking the time to provide us with your dad's GloCell details.
Please rest assured that we have escalated the billing dispute - your reference number is: ***3. A consultant will be in touch shortly.
Warm Regards
The GloCell Team
Dear Avinash,
We thank you for taking the time to provide us with your dad's GloCell details.
Please rest assured that we have escalated the billing dispute - your reference number is: ***3. A consultant will be in touch shortly.
Warm Regards
The GloCell Team
Thanks for taking the timeto help clarify this matter, I may not have mentioned but I received a breakdown of the data usage, but just the data and not Rand Amounts and it equates to roughy 1.5 Terabytes of data being used by my father, THIS IS IMPOSSIBLE.............and if it is 1,5 Terabytes than the bill should be far higher.
1.5 Terabytes of data on a handset??? N ot running any other devices???? no Smart TV, no Tablets, not using it as a modem.
Strangely enough I asked a collegue of mine and she has a similar problem, billed 3k for data.....thats not really my fight......but it confirms my suspicions that this fictious billing methods seem to be a Glocell norm.
Avinash
Thanks for taking the timeto help clarify this matter, I may not have mentioned but I received a breakdown of the data usage, but just the data and not Rand Amounts and it equates to roughy 1.5 Terabytes of data being used by my father, THIS IS IMPOSSIBLE.............and if it is 1,5 Terabytes than the bill should be far higher.
1.5 Terabytes of data on a handset??? N ot running any other devices???? no Smart TV, no Tablets, not using it as a modem.
Strangely enough I asked a collegue of mine and she has a similar problem, billed 3k for data.....thats not really my fight......but it confirms my suspicions that this fictious billing methods seem to be a Glocell norm.
Avinash
I've looked at my email trailer and noticed that I received an Iweb Report on the 14 December 2016, from Winnie Ngcuka, upon closer inspection I noticed that the total volume of data was ********** 77KB of data used . .......This statement was for the month of October!!!!!!!!!!!!
Why was the amount not debited in November and perhaps I missed a statement but why does this now carry on into Decembers payment - this should have been either Oct or Nov latest.
Why was my Dad not notified that the data usage was extremely high as you do you other clients.
Festive period is intense on the pocket.....so had I not actually looked at the statement and placed my faith in your accounting / billing system than my Dad, who isnt young any longer would have to been about 7.5K in the RED???????????????
TCF - Treating the Customer Fairly - where is the transparancy, why are there no answers, these time delaying tactics to get the funds and brush us off doesnt sit well with me.
I need an explaination, detailed and concise and an amicable solution - as unlike you I dont know alot anout the telecommuncations but I do know when I'm being taken for a ride.
Disappointedly Yours
Avinash Ramdas
I've looked at my email trailer and noticed that I received an Iweb Report on the 14 December 2016, from Winnie Ngcuka, upon closer inspection I noticed that the total volume of data was ********** 77KB of data used . .......This statement was for the month of October!!!!!!!!!!!!
Why was the amount not debited in November and perhaps I missed a statement but why does this now carry on into Decembers payment - this should have been either Oct or Nov latest.
Why was my Dad not notified that the data usage was extremely high as you do you other clients.
Festive period is intense on the pocket.....so had I not actually looked at the statement and placed my faith in your accounting / billing system than my Dad, who isnt young any longer would have to been about 7.5K in the RED???????????????
TCF - Treating the Customer Fairly - where is the transparancy, why are there no answers, these time delaying tactics to get the funds and brush us off doesnt sit well with me.
I need an explaination, detailed and concise and an amicable solution - as unlike you I dont know alot anout the telecommuncations but I do know when I'm being taken for a ride.
Disappointedly Yours
Avinash Ramdas
NOW I'VE RECEIVED A STATEMENT FOR R9400..........YOU GLO PEOPLE HAVENT HAD THE DECENCY OF GIVING ME AN EXPLAINATION AS TO MY ABOVE CORRESPONDANCE AND YOU STILL SENDING STATEMENTS??????????
EITHER CONTACT ME WITH SUBSTANTIAL PROOF AND CONVINCE ME AS TO WHY THE BILL IS THAT AMOUNT OR TERMINATE THE CONTRACT.........THIS REF NO ********** 3 WAS GIVEN TO ME 22 DEC 2016..........
NOW I'VE RECEIVED A STATEMENT FOR R9400..........YOU GLO PEOPLE HAVENT HAD THE DECENCY OF GIVING ME AN EXPLAINATION AS TO MY ABOVE CORRESPONDANCE AND YOU STILL SENDING STATEMENTS??????????
EITHER CONTACT ME WITH SUBSTANTIAL PROOF AND CONVINCE ME AS TO WHY THE BILL IS THAT AMOUNT OR TERMINATE THE CONTRACT.........THIS REF NO ********** 3 WAS GIVEN TO ME 22 DEC 2016..........
Days are going by.........Cell C should have resivsed rates on data by Feb and STILL NO RESPONSE........service has not been suspended.........NO EXPLAINATION as yet...........I really sick of this........a corporate thats not corporative...........Suspend that account and give me a plausible explaination or lets trash this out with the Ombud involved..............and please lets conclude this before Xmas 2017.
Days are going by.........Cell C should have resivsed rates on data by Feb and STILL NO RESPONSE........service has not been suspended.........NO EXPLAINATION as yet...........I really sick of this........a corporate thats not corporative...........Suspend that account and give me a plausible explaination or lets trash this out with the Ombud involved..............and please lets conclude this before Xmas 2017.
Still nothing..........amazing, you guys really learned to grow thick skin, quickly
Still nothing..........amazing, you guys really learned to grow thick skin, quickly
Fantastic, no reposnse since Nov......Dec???? Cant Recall.......wont be receiving a d@mn cemt unless this shady billing is explained...........without payment, my Dad is still receiving service from Glocell......goes to show how great your staff, management and billing service really is.
Contract can be barred for all I care, I've switched him to a real Network Provider.
Fantastic, no reposnse since Nov......Dec???? Cant Recall.......wont be receiving a d@mn cemt unless this shady billing is explained...........without payment, my Dad is still receiving service from Glocell......goes to show how great your staff, management and billing service really is.
Contract can be barred for all I care, I've switched him to a real Network Provider.
So my Dad's bill was sitting at R12000 odd and as per your statement I see that you've scapped the bill and he needs to carry on paying premiums as per normal. This wont happen:
1. I will not let him deal with people who cant justify how they overbill, s**** the account to zero and all is well?????? Wheres the accountability????
2. This happened once and who's to say it will not happen in the future, again, I will be doing my kin a disfavour by letting him conduct business with a company that has no control over their books.
3. I've moved him to a real network,MTN, he pays half the premium and gets 100 times more that your petty allowances.
4, Since the account has been s****ped effective 28/02/2017, please cancel the contract - the SIM has been inactive for 2 odd months - your client has been victim your negligance and prejudice and this I can prove beyond a shadow of doubt.
I eagerly await your response and remember as stated earlier......call during business hours and not over weekends.
So my Dad's bill was sitting at R12000 odd and as per your statement I see that you've scapped the bill and he needs to carry on paying premiums as per normal. This wont happen:
1. I will not let him deal with people who cant justify how they overbill, s**** the account to zero and all is well?????? Wheres the accountability????
2. This happened once and who's to say it will not happen in the future, again, I will be doing my kin a disfavour by letting him conduct business with a company that has no control over their books.
3. I've moved him to a real network,MTN, he pays half the premium and gets 100 times more that your petty allowances.
4, Since the account has been s****ped effective 28/02/2017, please cancel the contract - the SIM has been inactive for 2 odd months - your client has been victim your negligance and prejudice and this I can prove beyond a shadow of doubt.
I eagerly await your response and remember as stated earlier......call during business hours and not over weekends.