1 reviews | Active since Mar 2017
Pathetic Service Again
<p>I was charged an amount R1136 for the month of Nov over ana above my R99 for 5gig a month for data. This was as result of data that exceeded the the 5 gig. I had a capping set on my contract when I took this out in May when for R50 yet I was charged R1136 for November statement. I logged a call in second call in December 9th following up on my previous reference no - ********** 5 however to data nothing had been done from November to December. I have since called on Monday the 6th of March 2017 and still the issue had not been resolved. The person that it has been assigned to is Fikile Makanye whom I have been trying to contact since Monday and have had not joy after waiting like 20 minutes at a time the call cuts off. This is hugely frustrating that when you call the call centre it takes so long to get a response or even someone that can actually assist you.</p> <p> </p> <p>Would never ever sign a contract with glocell again. Numerous colleagues have also the same frustrations as me and will never deal with this company again.</p> <p> </p>
I have received my statement for the month fo Feb and yet again the amount has exceeded the R50 capping my. My bill for the month is now R461.58. How is this possible when I have a capping on my account?
Clearly the capping does not work. Hugely frustrating that I am still trying to resolve the previous issues 5 months down the line and now another issue and this will probably take another year.
Don't why I have this contract. Should just cancel it.
I have received my statement for the month fo Feb and yet again the amount has exceeded the R50 capping my. My bill for the month is now R461.58. How is this possible when I have a capping on my account?
Clearly the capping does not work. Hugely frustrating that I am still trying to resolve the previous issues 5 months down the line and now another issue and this will probably take another year.
Don't why I have this contract. Should just cancel it.
I was contacted however have received no further feedback while I am still be overcharged month on month. I now want to cancel the contract as this is now pointless as no one can assist. To add to my frustrations now when I called MSC Cruises I was told the vouchers are no longer valid to use from Glocell. I only took the contract to get the voucher. Now I don't even get and being overcharged on a monthly basis. Just waiting to cancel this contract. Will never ever recommend this company to anyone.
I was contacted however have received no further feedback while I am still be overcharged month on month. I now want to cancel the contract as this is now pointless as no one can assist. To add to my frustrations now when I called MSC Cruises I was told the vouchers are no longer valid to use from Glocell. I only took the contract to get the voucher. Now I don't even get and being overcharged on a monthly basis. Just waiting to cancel this contract. Will never ever recommend this company to anyone.
Dear Glocell.
I now have like 4 reference numbers which is outstanding for the rebate of R1136.00. This has een ongoing since last year November 2016. Below is the reference nos :
********** 9
********** 5
********** 4
********** 7
How is it that when I was overcharged subsquently to my orginal query that I was refunded but to date I have since to be refunded R1136. Adding to my frustration is the fact that I never received the cruise nor the credit of the amount of R8000. This is totally appalling that an organisation of your stature behaves in this manner by *****ing clients money and not billing them accordingly or fulfilling the promise of the prize of the cruise of the credit on their account. I cannot belive that organisatiions are still allowed to do this to clients in this day and age with no recourse to them as organisation. Please advise
Dear Glocell.
I now have like 4 reference numbers which is outstanding for the rebate of R1136.00. This has een ongoing since last year November 2016. Below is the reference nos :
********** 9
********** 5
********** 4
********** 7
How is it that when I was overcharged subsquently to my orginal query that I was refunded but to date I have since to be refunded R1136. Adding to my frustration is the fact that I never received the cruise nor the credit of the amount of R8000. This is totally appalling that an organisation of your stature behaves in this manner by *****ing clients money and not billing them accordingly or fulfilling the promise of the prize of the cruise of the credit on their account. I cannot belive that organisatiions are still allowed to do this to clients in this day and age with no recourse to them as organisation. Please advise