Pathetic Service

<p>Hi. I want to cancel my contract. I have sent through the necessary documents on 04/10/2016 for cancellation on 09/11/2016. I have not received any confirmation to date. I have been contacted by an agent for an unrelated issue and mentioned that I have sent the termination letter to which he could not locate on the system. He confirmed that I did send it to the correct email address. I have been trying to call your customer service regularly and waiting long periods only for the call to drop. I will not pay a cent after the date of cancellation for this account. Sort it out!!</p>