Pathetic Service

<p>I logged my Billing Query in April. It has been 6 months and still NO resolution. Contact was madwe with me ONCE. I called the contact Centre once a month spending an hour or more at a time speaking to different agents (Kelly, Busi and Nosipho) - each of them could tell me what the problem was and that IT HAS BEEN ESCALATED TO MANAGEMENT AND RELEVANT BILLING DEPARTMENT TO FIX. Today, yet agaon I receive a new invoice/statement - being overbilled by +-R150-R200 monthly. I was promised each time it would be rectified and my monies re-imbursed. I have logged complaints via social media, yet not a single attempt to make contact with me from GloCell ha sbeen attempted. What they are doing by billing me for a service I did NOT opt in for (incorrect package), I did not authorise, and I have brought to their attention is ********. It goes against TCF, CPA and compliance - which I have stated each time I made/attempted contact with this business. Noit a single manager has reached out to fix this matter, dispite numerous complaints logged. Clearly they have no interest in retention, customer loyalt or their brand. I tried calling the CC agan this morning - I get the IVR, call gets cut after holding for 5 minutes - completely unacceptable - worst service I have ever received. References: 6695, 21330, 38830, 203614 - This is besides the HelloPeter complaints x2 and numerous phone calls which costs ME money!!!!!</p>