1 reviews | Active since Apr 2014
Pathetic Service
<p>I have been calling for the last few months to sort out an issue with an account that i cancelled with Altech. To dat no one calls me back to assist with this issue.</p> <p> </p> <p>I called today, 4 times to be precise. The last person who answered, Mercy had me on hold for over 25mins and again the call cutts off. I gave her my contact number ********** 978 to call me back on instead we get cut off because the last 3 calls was not a memorable one and guess what. She still has not returned my call.</p> <p> </p> <p>Tried logging a query on your website. again pathetic , does not take my query.</p> <p> </p> <p>I have yet to see some good service from Glocell. Thank God, I will never consider them as a service provider.</p> <p> </p> <p>Now get my query sorted asap.</p>
Dear Stanton,
We are really sorry for the experience that you have had with our call centre. We have notified our support team to contact you regarding your matter; your reference number is ***.
The GloCell Team
Dear Stanton,
We are really sorry for the experience that you have had with our call centre. We have notified our support team to contact you regarding your matter; your reference number is ***.
The GloCell Team
I have logged a query on Hello.peter in Sep 2016 after reciving no joy from Glocell Call centre Agents. My query revolved around an account that was migrated from Altech Autopage to Glocell. This account was cancelled with Altech some time back but for some reason landed with Glocell.
After my posting on Hello.peter, I received an email from Shevaughn Nankervis offering assistance. I then explained the issue again to Shevaugh who came back to me and mentioned on email that it would cost R 221.03 to terminate my contract. Termination documents were also sent through for me to complete, which I did and sent back immediately requesting termintaion on the 03 Oct 2016.
I then tried calling Shevaugh and the call centre daily with no luck, Emailing Shevaugh did not help because my emails were ignored.
Then I received an email from a Ntsamaeng Sebilwane on the 29 Oct 2016 saying that it would cost R 1892.51 to cancel my contract.
I ask you, with the veins on the side of the temples popped up, what the hell is going on there.
Is this the service that you guys offer ?????
I am shocked ... I thought my query was sorted meanwhile no one did sweet nothing on this request....
I was given a cost of R 221.03 which i agreed to paying to get this sorted. This was to be sorte don the 03Oct 2016 already.
I now want the MD, or a very senior manager to call me TODAY or else I will be driving to Glocell to get my voice heard.
I want my query sorted out TODAY because I do not want to deal with your establishment ever again ...
After which, I strongly suggest getting a supplier in to faciliate some Customer Focus training for all your employees that will teach them the value of a customer especially in the service sector. If that doesnt help, I suggest then get some new emnployees who will perform according to the customers expectations.
I have logged a query on Hello.peter in Sep 2016 after reciving no joy from Glocell Call centre Agents. My query revolved around an account that was migrated from Altech Autopage to Glocell. This account was cancelled with Altech some time back but for some reason landed with Glocell.
After my posting on Hello.peter, I received an email from Shevaughn Nankervis offering assistance. I then explained the issue again to Shevaugh who came back to me and mentioned on email that it would cost R 221.03 to terminate my contract. Termination documents were also sent through for me to complete, which I did and sent back immediately requesting termintaion on the 03 Oct 2016.
I then tried calling Shevaugh and the call centre daily with no luck, Emailing Shevaugh did not help because my emails were ignored.
Then I received an email from a Ntsamaeng Sebilwane on the 29 Oct 2016 saying that it would cost R 1892.51 to cancel my contract.
I ask you, with the veins on the side of the temples popped up, what the hell is going on there.
Is this the service that you guys offer ?????
I am shocked ... I thought my query was sorted meanwhile no one did sweet nothing on this request....
I was given a cost of R 221.03 which i agreed to paying to get this sorted. This was to be sorte don the 03Oct 2016 already.
I now want the MD, or a very senior manager to call me TODAY or else I will be driving to Glocell to get my voice heard.
I want my query sorted out TODAY because I do not want to deal with your establishment ever again ...
After which, I strongly suggest getting a supplier in to faciliate some Customer Focus training for all your employees that will teach them the value of a customer especially in the service sector. If that doesnt help, I suggest then get some new emnployees who will perform according to the customers expectations.