Pathetic service

<p>My wife opted to close her contract at the end of the term and was successful but had overpaid in the account and was promised a refund by the consultant at the Kenilworth branch, candice peterson, candice was very helpful and on both occasions when called by my wife, did what she could to have the monies paid back and informed my wife it will be in within 7 days, after 7 days the money wasnt in though and my wife called back which was the second time, candice then said she did put a note in the computer and added for the second time, a note, pointing out the urgency but to date we have still not received anything and nope as anybody even attempted to call her. Disgusting service and would never consider reinstating the contract or opening a new one with them.</p>