PATHETIC SERVICE!!!
<p>Glocell is running a promotion where you receive a free MSC cruise with each new contract signed. i signed up for a contract about 2 months ago and have not yet received the next steps. the period for pre registration expires on wednesday and despite numerous calls to the promotion company, Glocell and Glocell head office, my queries were not resolved. i have just made my 8th call to the company to be promised a resolution "tomorrow" which seems to be their standard response.</p>
Dear Durand,
We are really sorry for the way you feel and for the lack of assistance that you have received. We have notified our support team of your matter; we assure you that they will help you resolve your matter. We have been receiving an influx of customer queries; we have been working through them on a one-on-one basis, please bear with us during this time. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Durand,
We are really sorry for the way you feel and for the lack of assistance that you have received. We have notified our support team of your matter; we assure you that they will help you resolve your matter. We have been receiving an influx of customer queries; we have been working through them on a one-on-one basis, please bear with us during this time. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell