Pathetic service

<p>I spoke to Damian Pillay on 02/06/2016 regarding a double debit that went off my account this month.</p> <p> </p> <p>He assured me he would investigate and contact me within 24 hours (7:43am Friday) ref num ***</p> <p> </p> <p>He did not keep his promise.</p> <p> </p> <p>I called in again on Friday, spoke to another lady who asked me to hold while she gets a team leader and then hung up on me.</p> <p> </p> <p>I am really disappointed with the lack of service from your company.</p> <p> </p> <p>I called back yesterday morning, my husband verified his details with Marlon Naiker and handed me the phone (you debiting my account)</p> <p> </p> <p>I am not happy with the way Marlon handled that call ref num ***</p> <p> </p> <p>I would like you to listen to that call and I want a written apology from Marlon for the way I was treated.</p> <p> </p> <p>The fact that he kept laughing at me mad me even more mad.</p> <p> </p> <p>He blatantly **** to me on the recorded line saying there is no team leaders available because it is Sunday.</p> <p> </p> <p>When I threatened to take the matter further, then all of a sudden there was a team leader available?</p> <p> </p> <p>I am in customer service myself, I take great pride in what I do.</p> <p> </p> <p>I would never treat my clients the way Marlon treated me yesterday.</p> <p> </p> <p>Please remember it’s not what you say or what you do but rather how you make your customers feel that matters.</p> <p> </p> <p>I feel as though Marlon was belittling me, I still cannot believe he was laughing at me.</p> <p> </p> <p>If I had it my way I would cut all ties with your company.</p> <p> </p> <p>Marlon did not treat me fairly.</p> <p> </p> <p>He did not render services honestly, fairly, with due s****, care, diligence and in my best interest.</p> <p> </p> <p>I want a written apology, if he cannot provide me with that, kindly advise how I can take this matter further.</p> <p> </p> <p>The last debit from Autopage was R1263.88 on 02/04/2016</p> <p> </p> <p>Glocell and Vodacom only started debiting me from May 2016</p> <p> </p> <p>Vodacom debits R660.91 and Glocell R538.</p> <p> </p> <p>The debit for 05 May 2016 was not provided for, I went to Southgate Glocell and made a cash payment of R540.</p> <p> </p> <p>Account name Glocell Retail (PTY) LTD Account number ***</p> <p> </p> <p>Marlon said you guys double debit now in June because I did not pay in April?</p> <p> </p> <p>You never tried to debit me in April, as far as I’m concerned I was up to date with Auto page.</p> <p> </p> <p>auto page debited R1268 in April.</p> <p> </p> <p>Marlon wants me to go to my bank to reverse the debit for Auto page, I will not do that.</p> <p> </p> <p>I am not going to inconvenience myself.</p> <p> </p> <p>You guys made an error so please fix it.</p> <p> </p> <p>As discussed with you Sthembiso Mkhize, I am waiting for feedback by no later than Tuesday afternoon 07/06/2016.</p> <p> </p> <p>I want R538 to be refunded into my bank account A.S.A.P</p> <p> </p> <p>I want a written apology from Marlon by close of business today!</p> <p> </p> <p>I will not be treated with disrespect when I am paying for a service.</p> <p> </p> <p>after sending the above to thembiso and customer support email i havent received feedback. i even called my bank today to seeif i could reverse the debit that auot page took in April but that is not possible.</p> <p> </p> <p>can someone please do a proper investigation and either refund my R538 that was debited in June or the R1268 that was deited by auto page in April.</p> <p> </p> <p>this is really unacceptable, i have to keep calling and be placed on hold forever then you uys cut the call and dont even have the decancy to call back.</p> <p>i a paying for a service, please do your job and deliver on the service that i am paying for.</p> <p> </p>