Pathetic service

<p>Glocell has taken over autopage in march 2016 as you are aware. In april 2016 we contacted glocell and my mom who is a pensioner by the way was told that we should continue paying on the cell c autopage account because they have not yet received the information from autopage in connection with the contract and that autopage will pay over the money to glocell. 13 months later and paying the money into autopage account every month now all of a sudden they have not received any money and that the account was handed over. We tried on numerious occasions to find out what is happening with the account but you either get cut off or they say they do not have such an account. Can someone pls advise on what our next step should be. Thank you</p>