Pathetic service

<p>I waited and was patient on your customer service line. Which the hold is just disgustingly long. The sound is horrible where you keep having to repeat yourself. Nobody can assist me with a charge of R10.00 extra on my bill. I have never had this issue as I HAVE A TOP UP. I've sent emails. Tasks get closed with no follow up email or a courtesy call. Let me know what is happening here. It would be appreciated. I have requested data which also never got sent to me so how can there be a data traffic charge!!! I want a response before this debit goes off.</p>