Pathetic service
<p>I was a client with Autopage and my contract was taken over by Glocell recently. Long story short - My contract expired March 2016 for a phone I bought my son as a birthday gift in March 2014. Due to an error from Autopage the contract expires at a later date. Autopage closed down and after numerous emails and sending all the necessary proof to Glocell, I am still waiting for satisfactory feedback. My latest bill included extra charges which I will not pay! My account no is AP-***. After holding on for more than a hour earlier this week I reached a stage where I want this contract to be cancelled immediately! I want to upgrade and take my business elsewhere. My email adress is ***</p>
Dear Lionel,
We are really sorry for the way you feel and for the lack of assistance that you have received with your query. We have re-opened your ticket on our system to query your delivery status on your upgrade. Our support team is looking into this and we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Lionel,
We are really sorry for the way you feel and for the lack of assistance that you have received with your query. We have re-opened your ticket on our system to query your delivery status on your upgrade. Our support team is looking into this and we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell