Pathetic service

I have been with Autopage for years and have always said that they have the worst service......... UNTILL my contract was taken over by GLOCELL..........WOW......... I cannot believe that who ever is working here can honestly say that they enjoy their job or even take pride in what they do. I upgrade on the 14th April and was promised delivery within 5-10 working days. It has been 3 weeks with no reply. Every time I phone I get the same answer "it is still at the warehouse and will be delivered to you within the next week" ***?????? Really????? BUT believe me that the subscription amount is deducted promptly. Can anyone from this business please get off your chair and sort out your call centre - maybe even appoint competent people???