MD
Melisa D

1 reviews | Active since Jun 2016

12 Jun 2016, 08:22

Pathetic----not worth a star rating of even 0.5

<p>Was an autopage customer. Was happy. Went over to Glocell--quick to provide me with upgrade for my contract.</p> <p>Took out additional contract with sim card only. Asked before I took the additional sim out-- if I could use a specific number. I was told that I could as long as the number was not used. I called cell C - made sure the number is not in use. Called them back and requested the additional sim.</p> <p>Sim was delivered more than a week ago- I have spoken to 18 different people at Glocell including two floor managers--- and still I have no service. Excuse after excuse. You have to repeatedly call back -retell my whole story---every call lasts between an hour and a hour and a half and you put the phone down with your query not being resolved.</p> <p>I have also sent two email queries- they do not even bother to answer.</p> <p>I have printed business cards with this number on as I was assured service within 24 hours. My legal team will now take matters further because I have honestly not experienced such pathetic service from anyone. </p>

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Replies (1)
Glocell
Glocell's reply14 Jun 2016, 14:23
Official

Dear Melisa,

We are really sorry for the way you feel and for the lack of assistance that you have received regarding your matter. We have notified our support team of your matter; we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you as a result of this.

Warm Regards,

GloCell