AN
Angela N

1 reviews | Active since Jun 2016

07 Jun 2016, 10:39

PATHETIC COMPANY TO DEAL WITH

<p>I ave never in my life experienced such ****ndous unproffesional servise in my life, I was a customer of Autopage and automatically switched to Glocell like most unexpected Autopage customers. I have upgraded twice since the 22nd April as the 1st upgrade got lost in cyber space and low and behold it seems the 2nd one has also been lost in cyber space. I finally last week Friday recieved a label number ST***7 and was told to contact Ingram Micro on *** to confirm when delivery will take place, this I did and last week Friday Ingram Micro confirmed that my upgrade was in progress and would take 7 working days to be delivered, well toay I called again to find out the status and was told that it had been stopped by Glocell??? no reason why. So of course I once again called Glocell only to be told they cannot find my upgrade how is this posssible really. I also feel sorry that Ingram Micro is accociated with Glocell as they stand to be a reputable company who are also having their name tarnished because of the incompitence of Glocell. </p> <p> </p> <p>I was also offered the free cruise with my upgrade, I dont want it as i am sure it is going to be just as bad as the service given by Glocell - Again sorry for MFC for being accociated.</p>

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Replies (1)
Glocell
Glocell's reply07 Jun 2016, 12:59
Official

Dear Angela,

We are really sorry for the way you feel and the lack of assistance that you have been receiving as a result of the late delivery for your upgrade. We have notified our support team of this, and we assure you that we will help you resolve your matter. We, once again, apologise for the inconvenience that this has caused you.

Warm Regards,

GloCell