pathetic administration from Glocell

<p>in the beginning of this year my contract with Glocell expired and I gave them notice that I want to cancel. I was informed that I need to give a month's notice, which brought us to an expiry date of 28 February. When I was billed in March, I phoned Glocell, and they finally cancelled the contract on the 7th, a week late. I explicitly explained that they will need to pass a credit for the new month's billing and I was assured that this will be done. At the start of April I was billed again, and at the end of April, after another phone call, they proceeded to take the direct debit off my account after i was again assured that the credit will be passed. At the beginning of May I phoned again and was told the credit has been passed onto my account and as I was no longer a Glocell customer I will be refunded within 7 to 14 days, but that that time has already started running when the credit was passed, so I should receive my refund in the week ending Friday the 12th of May. This is now 2 months after the cancellation....</p> <p> </p> <p>Today (Tuesday 16 May) I had to phone again, and this time I was told that the credit was processed but not the refund request, which means it will take another 7 to 14 days to credit my account. This puts us a t the end of May. I categorically stated that this was unacceptable since the process I was being subjected to was not being followed by the employees of the business and since this money was taken from me without authorisation (yes, this is called theft), I should not have to wait again. Miriam, the supervisor/credit controller told me she will give me a call back in half an hour. I am still waiting more than an hour later, and when I phone, again, I was told she is now unavailable and in a meeting.</p> <p> </p> <p>Internal process control and customer service at Glocell obvioulsy need serious work. The level of commitment is non-existent, and I sincerely hope this review reaches the CFO, because at this point in time I feel I can do a better job in whipping this department into shape. This is how you lose customers and alienate people...</p>