Pathetic
<p>Ive phoned glocell more than once with billing issues ive sent emails the works!!however the problem is never resolved!!always make it seem that Im the one thats wrong!! This month they expect me to pay R447 for 1gb data!!you phone and they keep on telling you that they are escalating the matter...however after 3 weeks still no response... and month end they just send through the debit order and I have to pay for their mistakes!!after informing them and fighting doesnt even work!!may no one ever make the mistake of taking up a contract with glocell or be unlucky like me and have your contract transferred to glocell. After more than 7 years with nashua mobile and autopage no problems. Not even 2 years with glocell and its a constant fight and paying more than R1000 pm has become a norm... u never know where ur data is dissapearing to however the charges are so high u probably shouldnt be suprised with glocell's billing and then theres the paying for data u never even received or requested!!and then they expect you to phone them for feedback every week so they can charge u for the call as well!!pathetic is an under statement!!</p>
So out of desperation I decide to contact glocell for feedback.after a long argument with the lady I ask her for an exact date that the issue will be resolved she asks me to please hold while she finds out... ive been holding for 25 minutes with no answer or anything from her side. Is there no way I can report these people somewhere to get this issue resolved or atleast speak to someone that can resolve the issue???? Ticket nr- ********** 8.
So out of desperation I decide to contact glocell for feedback.after a long argument with the lady I ask her for an exact date that the issue will be resolved she asks me to please hold while she finds out... ive been holding for 25 minutes with no answer or anything from her side. Is there no way I can report these people somewhere to get this issue resolved or atleast speak to someone that can resolve the issue???? Ticket nr- ********** 8.
Good day Mariska,
We appreciate you taking the time and effort to air your disgruntlement.
Please accept our sincerest apologies for the lack of service and inconvenience caused with regards to your billing dispute.
Please rest assured that we have escalated your matter to the relevant department for further investigation; we will be in touch shortly.
Kind Regards
The GloCell Team
Good day Mariska,
We appreciate you taking the time and effort to air your disgruntlement.
Please accept our sincerest apologies for the lack of service and inconvenience caused with regards to your billing dispute.
Please rest assured that we have escalated your matter to the relevant department for further investigation; we will be in touch shortly.
Kind Regards
The GloCell Team
Thank you for the response. Someone tried to contacy from glocell however I am at work. Can I please be contacted after 5.
Thank you for the response. Someone tried to contacy from glocell however I am at work. Can I please be contacted after 5.
