PATHETIC!!!!!!!!

<p>I am so sick and tired of glocell, the worst provider ever! My husband was due for an upgrade, firstly we battled to get the upgrade done, then secondly with the delivery of the phone, first attempt the couriers where in town but could not find the adress, but no one calls for directions, second attempt, we finally and eventuslly recieve the phone (Cat S60) what a piece of ****, we phoned in the same evening exolaining we do not want the phone and would like a collection, seen as we have a 7 day trial period to send the phone back if unhappy, spoke to 2 people that evening, then phoned in the next morning agian and spoke to another lady who then eventually setup the collection on the ststem stating it takes 5 tot 7 working days for the courier company to pick up. Well well day 7 i phoned in again notifying that no courier has yet picked up the phone, when are they going to come.after about 10 phone calls there after i was eventually put through to retwnsions and spoke to another guy that promised to call back the next day and stating that the courier company would then pick up we are now on day 14 and nothing yet. I am so sick and tired in the meantime my husband does not have a phone because they refuse to send the new phone rhat we want(Samsung galaxy S7) until they have recieved the other phone. Glo cell your service is up to **** and your support people are terrible! I am disgusted!</p> <p> </p>