Pathetic
<p>I am sick and tired of Lovell and their pathetic customer service and false advertising. I signed up for a 24 month contract which gives you a free cruise. I activated my sim card and waited for a supposed sms that I was to receive with details of the cruise. I Never received this. They then sent me a wasp report today saying the sms was delivered. I emailed them a number of times with no response. I there after took to Facebook to try contact them. And eventually got responses. I am so exhausted of fighting for I signed up for. It's what they owe me. It's what I'm paying for. But they seem to keep finding an excuse to make sure I forfeit the cruise. Apparently I didn't follow the terms and conditions and didn't follow the sms details mind you which which I never received. </p>
Dear Sidarshia,
Thank you for taking the time to reach out to the GloCell team. We are sincerely sorry for the frustrating experience you have had thus far.
Please be advised that each and every customer who registered via the link SMSed to them, has or is going to be receiving their cruise.
Please take note of the following:
Terms and Conditions:
5. REDEMPTION PROCESS
5.1. Participants must follow the following process to redeem their Vouchers: 5.1.1. TLC will SMS the Participant a voucher code.
5.1.2. The Participant must log onto the GloCell Mobi-Site (“mobi-site”) www.glocellcruise.co.za and register by no later than 20 June 2016, follow the prompts to create a profile, and then input voucher code received from TLC via SMS.
5.1.3. Once the voucher code has been validated the Participant will receive their Voucher for their Reward via e-mail. The Voucher will advise terms and conditions for the cruise and will require the Participant to telephonically contact TLC Marketing during November 2016 to book their cruise.
5.1.4. After telephonically contacting TLC Marketing during November, the Participant will be sent a booking form informing them of the departure date options. The Participant will be required to complete the booking form and submit this to TLC Marketing via email or facsimile by no later than midnight on 30 November 2016 failing which the Reward will be forfeited and the Participant shall not have any claim against the Promoters as a result thereof.
5.1.5. Once the completed booking form has been received by TLC the cruise will be booked and a booking confirmation will be sent to the Participant.
5.1.6. All bookings are subject to Promotional availability.
5.1.7. The Participant must allow for 15 (fifteen) working days for confirmation of the booking.
5.1.8. The Reward must be utilized by 1 May 2017, failing which the Reward will be forfeited and the Participant shall not have any claim against the Promoters as a result thereof.
5.1.9. Once the reservation has been confirmed via email, one change to the reservation is allowed within 5 (five) days of receipt of the confirmation. Thereafter, no further changes or cancellations will be permitted. 5.1.10. Should the booking be cancelled for whatsoever reason, the Reward will be forfeited and no negotiations will be entered into and the Participant shall not have any claim whatsoever against the Promoters as a result thereof.
5.2. For any queries on the Promotion, the Participant must call TLC on *** between 08h30 – 16h30, Monday – Friday (excluding weekends and public holidays) or contact TLC via email on *** 5.3. All Rewards partners’ terms and conditions, as provided to the Participant at the time that the relevant Reward is redeemed, shall also apply in respect of such Reward, and the Participant, in redeeming and utilising the Reward, agrees to such terms and conditions. 5.4. Where delivery of reservation confirmation is required, this will be sent via electronic means (i.e. email or sms). The Promoters do not accept any responsibility or liability for the late or non-arrival of such notifications or confirmations. 5.5. Vouchers and/or Rewards cannot be redeemed for cash in part or whole and is non-refundable, non-transferrable and non-exchangeable.
Warm Regards
The GloCell Team
Best regards,
Dear Sidarshia,
Thank you for taking the time to reach out to the GloCell team. We are sincerely sorry for the frustrating experience you have had thus far.
Please be advised that each and every customer who registered via the link SMSed to them, has or is going to be receiving their cruise.
Please take note of the following:
Terms and Conditions:
5. REDEMPTION PROCESS
5.1. Participants must follow the following process to redeem their Vouchers: 5.1.1. TLC will SMS the Participant a voucher code.
5.1.2. The Participant must log onto the GloCell Mobi-Site (“mobi-site”) www.glocellcruise.co.za and register by no later than 20 June 2016, follow the prompts to create a profile, and then input voucher code received from TLC via SMS.
5.1.3. Once the voucher code has been validated the Participant will receive their Voucher for their Reward via e-mail. The Voucher will advise terms and conditions for the cruise and will require the Participant to telephonically contact TLC Marketing during November 2016 to book their cruise.
5.1.4. After telephonically contacting TLC Marketing during November, the Participant will be sent a booking form informing them of the departure date options. The Participant will be required to complete the booking form and submit this to TLC Marketing via email or facsimile by no later than midnight on 30 November 2016 failing which the Reward will be forfeited and the Participant shall not have any claim against the Promoters as a result thereof.
5.1.5. Once the completed booking form has been received by TLC the cruise will be booked and a booking confirmation will be sent to the Participant.
5.1.6. All bookings are subject to Promotional availability.
5.1.7. The Participant must allow for 15 (fifteen) working days for confirmation of the booking.
5.1.8. The Reward must be utilized by 1 May 2017, failing which the Reward will be forfeited and the Participant shall not have any claim against the Promoters as a result thereof.
5.1.9. Once the reservation has been confirmed via email, one change to the reservation is allowed within 5 (five) days of receipt of the confirmation. Thereafter, no further changes or cancellations will be permitted. 5.1.10. Should the booking be cancelled for whatsoever reason, the Reward will be forfeited and no negotiations will be entered into and the Participant shall not have any claim whatsoever against the Promoters as a result thereof.
5.2. For any queries on the Promotion, the Participant must call TLC on *** between 08h30 – 16h30, Monday – Friday (excluding weekends and public holidays) or contact TLC via email on *** 5.3. All Rewards partners’ terms and conditions, as provided to the Participant at the time that the relevant Reward is redeemed, shall also apply in respect of such Reward, and the Participant, in redeeming and utilising the Reward, agrees to such terms and conditions. 5.4. Where delivery of reservation confirmation is required, this will be sent via electronic means (i.e. email or sms). The Promoters do not accept any responsibility or liability for the late or non-arrival of such notifications or confirmations. 5.5. Vouchers and/or Rewards cannot be redeemed for cash in part or whole and is non-refundable, non-transferrable and non-exchangeable.
Warm Regards
The GloCell Team
Best regards,